Shipping policy
Last updated: 13/09/2026
Shipping information
Carving Social Club Surfcamps, surf lessons, surfskate lessons, Surf Technique Training and Intensive Surf Coaching are in-person services delivered in El Palmar and the surrounding area. They do not require physical shipping and have no associated shipping costs.
Online Surf Coaching is a remote service and also does not require physical shipping. The analysis, follow-up and other content included in the service are provided digitally or through the channels specified when booking.
When a Surfcamp or Intensive Surf Coaching includes or allows you to add a stay at the Surfhouse, the stay forms part of the booking for that service and is not a product subject to shipping.
This shipping policy applies primarily to physical products and merchandise purchased through our online store.
1. Apparel and merchandise shipping
We ship our apparel and merchandise products to various domestic and international destinations when these products are available for purchase.
Shipping costs are calculated during checkout based on the delivery address, product and options available for each destination.
Before completing your order, you will be able to see the shipping cost and available delivery options.
2. Production and delivery times
Times may vary depending on the product, destination and selected shipping method.
- Production: approximately 2–7 business days when the product requires production or preparation.
- Spain: approximately 3–5 business days once shipped.
- Europe: approximately 5–10 business days once shipped.
- Rest of the world: approximately 10–20 business days once shipped.
These timeframes are estimates and may vary due to product availability, periods of high demand, transport, weather conditions, customs procedures or other circumstances beyond Carving Social Club’s control.
3. Order tracking
When your physical order has been shipped, you will receive an email with the available tracking information.
Full tracking may not be available for certain shipments, carriers or destinations.
4. International shipping, customs and taxes
Orders shipped outside the European Union may be subject to customs duties, taxes, import fees or other charges imposed by the authorities in the destination country.
Where applicable, these costs are the recipient’s responsibility and are not included in the product price or necessarily in the shipping cost shown at checkout.
Carving Social Club cannot guarantee customs clearance times or be held responsible for delays caused by import procedures in the destination country.
5. Delivery address
The customer is responsible for providing a correct and complete delivery address during checkout.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or return costs may apply.
6. Undelivered or returned orders
If an order is returned to Carving Social Club because of an incorrect address, repeated absence of the recipient or another circumstance attributable to the recipient, we will contact you to find a solution.
Additional costs for reshipping may be charged to the customer when the return is attributable to them.
7. Products damaged in transit
If you receive a product with visible damage caused during transport, we recommend contacting us as soon as possible and keeping the packaging and product until we can assess the issue.
If you receive a defective, damaged or incorrect product, contact us so that we can resolve the issue.
You can also see our Cancellation and Refund Policy.
8. Digital services and Online Surf Coaching
Digital or remotely delivered services, including Online Surf Coaching, do not incur shipping costs and do not require a postal address for delivery.
The customer must provide accurate contact details and the material required to deliver the service, such as an email address, videos or other information requested during the booking process.
The timeframe and method for delivering Online Surf Coaching will be those stated in the service description or in communications relating to the booking.
9. Contact
If you have any questions regarding a physical order, shipping or the delivery of a booked service, you can contact us:
Phone: +34 647 066 320
Email: info@carvingsocialclub.com
Address:
Carving Social Club
Camino de Guerrero, s/n
11159 El Palmar de Vejer, Cádiz, Spain