Refund policy

Last updated: 14/09/2026

At Carving Social Club we want you to book with confidence. For this reason, we have established clear conditions for cancellations, changes and refunds, distinguishing between in-person lessons and services, Online Surf Coaching, Surfcamps and physical products.

1. In-person lessons and services

1.1 Group lessons, private lessons and Surf Technique Training

• More than 30 days before: 100% refund of the amount paid.
• Between 15 and 30 days before: 50% refund of the amount paid.
• Less than 15 days before: no refund will be issued. You may transfer your place to another person or request, where possible, a credit for the corresponding amount to use on future Carving Social Club experiences.

Sea and weather conditions

Surfing depends on factors such as wind, swell, tide and sea state. Weather and marine forecasts are indicative and may change, especially when viewed several days in advance.

An unfavourable forecast for wind, rain, swell or weather does not in itself mean that the activity is cancelled, nor does it automatically entitle you to cancel the booking or request a refund outside the periods set out above.

Carving Social Club will monitor the conditions and make the decision as close as possible to the session, taking into account the actual conditions, safety, participants' level and the possibility of finding a more suitable time or area.

Where necessary, we may change the time, surf spot or location of the session to find the best available conditions.

If the actual sea or weather conditions ultimately do not allow the session to be run safely or appropriately for the planned work, we will look for a new date at no extra cost. If rescheduling is not possible, we will offer an appropriate alternative or the corresponding refund.

1.2 Intensive Surf Coaching

Intensive Surf Coaching takes place over one or more consecutive days and requires advance planning of the work, sessions and team availability. For cancellation purposes, the start date of the booked programme will be used as the reference date.

• More than 30 days before the start: 100% refund of the amount paid.
• Between 15 and 30 days before: 50% refund of the amount paid.
• Less than 15 days before: no refund will be issued. Where possible, we may consider a change of dates, participant or a credit for future experiences.

If the programme includes accommodation at the Surfhouse as an additional service, the conditions applicable to the booking as a whole will be communicated before confirmation. Unless other conditions are expressly stated, the periods above will be used as a reference.

Surf sessions are subject to sea and weather conditions. Forecasts are indicative and may change, so an unfavourable forecast alone does not automatically mean that the programme is cancelled or entitle you to cancel the booking outside the conditions set out above.

Carving Social Club will follow the evolution of the conditions and may change times, surf spots, location, session order or planning to make the best use of the available conditions and maintain the aims of the programme.

If a specific water session cannot be run safely or usefully for the planned work, we will try to reschedule it, adapt it or reorganise the programme within the booked dates where possible.

1.3 Surfskate lessons

• More than 24 hours before: 100% refund of the amount paid.
• Less than 24 hours before: no refund will be issued. You may request a credit for future experiences worth 80% of the amount paid.
• No-show without prior cancellation: no refund or credit will be issued.

2. Online Surf Coaching

Online Surf Coaching is a personalised service that begins with analysis of the material sent by the participant and may include technical, tactical, physical and mental review, preparation of recommendations, planning and follow-up, depending on the option booked.

2.1 Cancellation before work begins

If you request cancellation before Carving Social Club has begun the personalised analysis or preparation of the service, 100% of the amount paid will be refunded, without prejudice to any legal rights of the consumer.

2.2 Start of the service

If you expressly request that the service begin during the legal withdrawal period, we may begin the analysis and preparation of the coaching before that period has ended.

If you subsequently exercise your right of withdrawal after the work has begun, the proportional amount corresponding to the part of the service already performed may be deducted from the refund, in accordance with applicable law.

Once the service has been fully performed, the right of withdrawal may cease to apply where the legally established requirements are met, including express consent to begin performance and prior acknowledgement of the corresponding consequences.

2.3 Material sent by the participant

The participant is responsible for sending videos and material of sufficient quality for the booked analysis to be carried out. If the material received does not allow us to perform the work properly, we will contact you to request new files before beginning the analysis.

3. Surfcamps

Carving Social Club Surfcamps, including the High-Performance Surfcamp, include accommodation when stated on the product page, activities, planning, team organisation and places reserved for specific dates. For this reason, bookings are subject to the following specific cancellation conditions.

3.1 Cancellation by the participant

• More than 30 days before the start of the Surfcamp: 100% refund of the amount paid.
• Between 15 and 30 days before: 50% refund of the amount paid.
• Less than 15 days before: no refund will be issued.

These conditions are Carving Social Club's commercial cancellation policy and apply without prejudice to any rights the consumer has by law.

3.2 Change of participant

If you are ultimately unable to attend, you may request that another person take your place. You must let us know with enough notice for us to manage the change, and the new participant must meet the participation requirements of the relevant Surfcamp.

3.3 Credit for future experiences

Where the cancellation conditions do not allow a refund, we may, where possible, offer a credit for the corresponding amount to use on future Carving Social Club experiences.

The credit is not considered a refund and will be subject to the conditions communicated at the time it is issued.

3.4 Sea conditions, weather and changes to the programme

Surfing depends on natural factors such as wind, swell, tide and sea state. Weather and marine forecasts are indicative and may change considerably, especially when viewed several days in advance.

Surfcamps are not cancelled solely because the forecast shows wind, rain, too little swell, too much swell or conditions that look worse than expected. An unfavourable forecast in itself is not a reason for the participant to cancel the Surfcamp and does not automatically entitle them to a refund outside the periods established in this policy.

Our experience has shown that forecasts can change up to the last moment and that conditions which looked unfavourable several days beforehand can end up providing suitable surfing windows. Likewise, the actual conditions we find at the beach may differ from those predicted by the models.

For this reason, Carving Social Club will continuously monitor how conditions evolve and will make decisions about water activities based on the actual conditions, safety, the group's level and the possibilities available during the Surfcamp dates.

Times, surf spots, location, activity order and programme planning may be adapted to make use of the best available windows. This may include bringing a session forward or delaying it, changing area, reorganising the programme or moving a lesson to another time within the Surfcamp dates.

Group safety will always take priority over carrying out any specific activity. If the actual conditions do not allow participants to enter the water safely or appropriately for their level, that session will not take place at that time.

When a surf lesson included in the Surfcamp cannot take place at the originally planned time, we will try to move it to another time within the programme whenever conditions allow.

If an included surf lesson ultimately cannot take place during the Surfcamp dates and it is also not possible to reschedule it, you do not lose that lesson: it will remain pending in your favour. You can take it at no extra cost on a future visit to Carving Social Club or apply its value as credit towards booking a future Surfcamp. If two lessons remain pending, both will be kept under the same conditions. Pending lessons are valid for 12 months from the end date of the Surfcamp, cannot be exchanged for cash and are subject to advance booking and availability.

The inability to carry out a particular lesson or session for reasons related to the sea or weather does not amount to cancellation of the entire Surfcamp.

Where conditions make it necessary, we may reorganise part of the programme with activities related to the experience, such as video analysis, Surfskate, technique, ocean reading, specific training, mobility, physical preparation or other planned or related Surfcamp content.

The decision to run, modify, postpone or cancel a water activity will be made by Carving Social Club and its technical team according to the actual conditions at the time.

3.5 Cancellation by Carving Social Club

We will only consider an entire Surfcamp cancelled when circumstances make it impossible to reasonably deliver the experience as a whole and Carving Social Club decides that it cannot take place.

If Carving Social Club has to cancel an entire Surfcamp, we will offer a 100% refund of the amount paid or, where appropriate and accepted by the participant, an equivalent alternative.

4. Right of withdrawal for distance contracts

Where legally applicable, the consumer has 14 calendar days to exercise the right of withdrawal from distance contracts without having to give a reason.

This right is subject to the exceptions and conditions established by consumer protection law, including those applicable to certain leisure-related services scheduled for a specific date or period of performance and to services whose performance has begun or been completed under the conditions established by law.

The commercial cancellation conditions set out in this policy do not limit any rights the consumer has by law.

5. Physical products

5.1 Right of withdrawal

For distance purchases of physical products, where the legal right of withdrawal applies, you have 14 calendar days from receipt of the product to inform us that you wish to withdraw from the purchase, without having to provide a reason.

The right of withdrawal will be exercised in accordance with applicable law and the exceptions provided for by law.

5.2 Return conditions

To make a commercial return or exercise the right of withdrawal where applicable, the product must be kept in suitable condition for return.

• The product must not have been used beyond what is necessary to establish its nature, characteristics and functioning.
• Where possible, the original packaging and accessories should be retained.
• You must provide the information required to identify the order.

Unless the law requires us to bear them, the direct costs of return will be paid by the customer.

5.3 Defective or non-conforming products

If you receive a defective product or one that does not conform to the contract, contact us so that we can resolve the issue.

In these cases, the rights and guarantees established by consumer protection law will apply.

6. Product exchanges

In addition to returns required by law, we offer the possibility of requesting product exchanges where stock is available.

For exchanges requested by the customer, transport costs will be paid by the customer. If the exchange is due to a defect or lack of conformity, we will bear the costs required by law.

Exchange options

Option A: send the product

You can send the item to:

Carving Social Club
Camino de Guerrero, s/n
11159 El Palmar de Vejer
Spain

Once the product has been received and checked, we will process the requested exchange if stock is available. Any applicable shipping costs will be communicated before the exchange is processed.

Option B: collection and new delivery

We can also arrange collection of the product and subsequent delivery of the replacement item. The cost of this service will be communicated in advance.

7. Sale products and promotions

Products, services or experiences purchased with a discount or promotion may be subject to specific commercial conditions.

These commercial conditions do not limit the consumer's legal rights in each case.

8. Refunds

Where a refund is due, we will use the same payment method used for the purchase unless another method is expressly agreed.

Once a return, withdrawal or cancellation has been approved, we will process the refund without undue delay and within the legally applicable time limits. The time it then takes for the amount to appear in your account may also depend on your bank or payment provider.

9. Any questions?

If you are unsure which condition applies to your booking, service, date or purchase, contact us before cancelling. We prefer to review each case with you and look for the best possible solution within the booking conditions.

For questions about bookings and cancellations, we recommend using the WhatsApp button on the website.

You can also contact us at info@carvingsocialclub.com.

Carving Social Club
El Palmar de Vejer, Cádiz
Spain